Repair and Warranty Services

Breakdowns in out-of-warranty equipment cause unnecessary disruptions and unanticipated costs, driving the kind of uncertainty that most businesses find unacceptable. Because most customers choose to supplement our standard manufacturer’s warranty, Ingenico Group offers a range of extended warranty plans to help you minimize your risk while maximizing your comfort level.

You’ll also have online access to our U.S. Repair Portal, so you can request a Return Material Authorization (RMA) number anytime, day or night.

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ExtendedCARE

Extend your standard one-year manufacturer’s warranty for up to five years with coverage including a 21 business-day turnaround, so you’ll be back in business as fast as possible. The extended warranty also includes: 

  • Parts and labor 
  • Equipment repair 
  • Key injection 
  • Hardware/software upgrades 
  • RMA help desk support 
  • Outbound shipping via ground 
  • Complete equipment diagnostics 

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StandardCARE

Extend your standard one-year manufacturer’s warranty for up to five years with coverage including a 10 business-day turnaround, so you’ll be back in business as fast as possible. The extended warranty also includes:

  • Parts and labor 
  • Equipment repair 
  • Key injection 
  • Hardware/software upgrades 
  • RMA help desk support 
  • Outbound shipping via ground 
  • Complete equipment diagnostics

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StandardCARE

EasyCARE

In addition to our warranty packages, Ingenico Group offers a bumper-to-bumper accidental damage protection solution called EasyCARE. Paired with any of our warranties, this added protection covers all repairs with limitation of 50% on No Fault Found and abused devices.

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Services & Support / Brochure

Learn more about our flexible, scalable and reliable solutions with an unmatched services & support team.